Effective Date: May 1, 2025
THIS AGREEMENT LIMITS LIABILITY AND INCLUDES A BINDING ARBITRATION CLAUSE. PLEASE READ IT CAREFULLY BEFORE ENROLLING.
This Monthly Parking Agreement (the “Agreement”) is a legal contract between Curbstand, Inc. (“Curbstand” or “we”), a company based in Los Angeles, California (8075 W 3rd Street, Los Angeles, CA 90048), and you, the individual or entity enrolling in Curbstand’s Monthly Parking Service (the “Customer” or “you”). By subscribing to or using Curbstand’s monthly parking service, you acknowledge and agree to abide by all terms and conditions in this Agreement. Curbstand operates and manages all its parking lots and facilities directly. These facilities may include open lots, covered garages, and self-park or valet locations. Most parking facilities are available 24 hours a day, 7 days a week, except where specific operating hours are posted. Parking at any facility is permitted only during the posted hours of operation for that location.
2.1 Monthly Term: Monthly parking is offered on a rolling monthly subscription basis. Your monthly parking term begins on the calendar day you subscribe (the “Start Date”) and continues for one month from that date. Each monthly period will run from the Start Date through the day before the same date in the following month. For example, if your Start Date is the 10th of a month, your monthly parking privileges are valid through the 9th of the next month.
2.2 Automatic Renewal: This Agreement will automatically renew each month on your renewal date (which will fall on the same day of the month as your Start Date, for each subsequent month), unless and until you cancel pursuant to Section 5 or the Agreement is otherwise terminated pursuant to Section 12. By enrolling, you authorize Curbstand to automatically charge your chosen payment method for the monthly fee on each renewal date without further action by you. If a scheduled billing date falls on a date that does not occur in a given month (e.g. the 31st) or on a weekend or holiday, the payment may be processed on the next available business day of that month. Because billing is automatic and recurring, no monthly bills or invoices will be sent, although you will receive email confirmation of charges and can view your billing history in your online account.
2.3 Billing Authorization: You agree that Curbstand may withdraw funds or charge your credit/debit card for the monthly fee on each billing date as described. This authorization remains in effect until you cancel the service as provided herein. You are responsible for maintaining up-to-date payment information (such as valid credit card details) in your account. If your payment method is declined or fails, Curbstand may attempt to re-run the charge or contact you for an updated payment method. Failure to timely pay the monthly fee may result in suspension or cancellation of your parking access (see Section 4.3).
3.1 Monthly Fee: You agree to pay the advertised monthly parking rate for your selected parking location. All monthly fees are charged in advance on a monthly basis and are non-refundable except as expressly stated in this Agreement. No pro-rata calculations or credits will be made for any days or times when you do not use the parking facility – the monthly fee covers the right to park for the full month term (regardless of actual usage). All sales are final for each monthly period once billed.
3.2 Taxes and Fees Included: Unless otherwise stated, the monthly parking fee includes all applicable taxes and standard fees. The price posted for the monthly parking is the total amount you will be charged for the month for standard use of the service. There are no additional surcharges or taxes added on top of the advertised rate. (Separate replacement fees or penalties for misuse, as described elsewhere in these terms, may apply if incurred.)
3.3 No Mid-Month Cancellation Refunds: If you cancel your monthly parking in the middle of a prepaid term, the cancellation will be effective at the end of the current paid monthly period. No refunds or credits will be issued for any unused days or time remaining in that monthly period. Partial months are not prorated. Similarly, if you sign up partway through a month, you will be charged the full monthly rate for the period until the same date next month (as described in Section 2.1), and that fee is not prorated or discounted for the partial calendar month. By accepting these terms, you understand that once a monthly period has begun and payment has been made, you will not receive a refund for that period even if you do not utilize the parking service for the remaining time.
3.4 Payment Method and Receipts: You must provide a valid payment method (e.g., credit card or bank ACH) to enroll. Your monthly charge will recur on the same calendar day each month (the Start Date anniversary) and will be automatically billed to your provided payment method. You will receive a confirmation email or electronic receipt for each payment. If you require an invoice or have specific billing requirements, you should contact Curbstand support (see Section 17) to discuss arrangements.
3.5 Delinquent Payments: If your monthly payment cannot be processed on the scheduled billing date (for example, due to an expired card or insufficient funds) and is not remedied promptly, Curbstand reserves the right to suspend or cancel your monthly parking access. In such case, any continued use of the parking facility without an active paid subscription may result in you being charged the prevailing daily parking rate for each day parked or your vehicle being subject to towing or other enforcement at your expense, at Curbstand’s discretion. Curbstand will make a reasonable attempt to notify you of payment issues (such as by email), but it is ultimately your responsibility to ensure payment is made on time. Repeated failure to pay on time may result in permanent cancellation of your monthly parking privileges.
4.1 Renewal Reminder: Curbstand will endeavor to send a reminder email to the Customer 15 days before each upcoming monthly renewal charge. This reminder will be sent to the email address on file in your account and will include the upcoming renewal date and amount. Failure to receive a reminder email (for example, due to spam filters or an out-of-date email address) does not excuse you from the upcoming charge – you are responsible for knowing your billing date and cancelling in time if you do not wish to renew.
4.2 Customer Cancellation: You may cancel your monthly parking subscription at any time before the next renewal date through Curbstand’s online customer portal. To cancel, you must log in to your account at https://curbstand.com/my-account/ and submit a cancellation request under the “My Subscription” section. This is the only accepted method to cancel; verbal or in-person cancellation requests, or emails/phone calls to Curbstand staff, will not suffice as cancellation. Once your online cancellation request is submitted, your subscription will terminate at the end of your current paid monthly term. Important: To avoid being charged for the next term, you must complete the cancellation before your next billing date. If you do not cancel before your auto-renewal date, the monthly charge will process and no refund will be issued for that new term (see “No Mid-Month Cancellation Refunds” in Section 3.3). After cancelling, you will continue to have access to park for the remainder of the period you have paid for, but your access will cease once that period ends and no further charges will occur.
4.3 Effective Date of Cancellation: There are no mid-period cancellations. This means that if you cancel on or after a billing date for which you have just been charged, your cancellation will take effect on the next billing cycle and your parking access will remain active for the duration of the current paid month. You will not receive a refund for the current month, but you will not be billed again after the cancellation takes effect. If you need to stop parking earlier, you understand that you are still not entitled to any refund for unused days; however, you are free to stop using the facility at any time at your discretion.
4.4 Reactivation: If you cancel your subscription and later wish to re-enroll, you may reactivate your subscription from your user’s online dashboard or sign up again as a new subscriber (subject to space availability and the rates/terms in effect at that time). A new Start Date will be established and new credentials may be issued. Prior months or unused days cannot be credited to a reactivated account.
5.1 Issuance of Parking Credential: Upon subscribing to monthly parking, Curbstand will provide you with the necessary credential to access the parking facility. Depending on the location, this credential may be a hangtag or sticker/decal to display in your vehicle, an access card or key fob, or license plate recognition (LPR) enrollment (where the gate system reads your vehicle license plate to grant access). Curbstand will inform you of the specific access method for your chosen lot and provide any physical permits or registration instructions as needed. Each monthly parking account is valid for one vehicle at a time, and any physical permit or digital access is assigned to a specific vehicle (by license plate) or to you personally.
5.2 Display and Use: You must use your assigned parking credential every time you enter and exit the facility as directed:
If you are given a parking sticker or hangtag, it must be clearly displayed on your vehicle (e.g., on the windshield or rear-view mirror) at all times while parked in the lot.
If you are provided with an electronic access card or key, you must use that card to enter and exit through the access gates. Do not tailgate or piggyback behind another vehicle without using your card.
If the facility uses license plate recognition, ensure that the vehicle you park has been registered with Curbstand for LPR prior to use. The gate system will read your plate and grant entry/exit if it matches an active account.
Failure to properly display your permit or use your access device may result in the system not recognizing you as a monthly customer. In such event, you may be denied entry or exit, or you may be required to take a transient daily ticket and be charged the prevailing daily parking rate for that visit. Curbstand reserves the right to charge your account or invoice you for any such daily parking fees incurred due to failure to use your monthly credentials appropriately.
5.3 Non-Transferability: Your monthly parking credential (whether a sticker, card, or license plate registration) is assigned to you and your designated vehicle(s) only. It may not be shared, transferred, or used by any other person or for any other vehicle than the one registered (unless you have made a vehicle change with Curbstand’s approval – see Section 5.4). Using one monthly parking subscription to allow multiple vehicles to park (whether simultaneously or at different times) is strictly prohibited and is considered a serious misuse of the service. Similarly, any attempt to “shuffle” a single vehicle in and out to allow others to park under your access, or any form of credential sharing, is a violation of this Agreement.
5.4 Vehicle Changes: If you need to permanently change the vehicle associated with your monthly parking (for example, you purchase a new car or want to use a different license plate), you must update your vehicle information through the online dashboard or by contacting Curbstand support. Only the vehicle(s) on record for your account will be recognized as valid for parking. It is your responsibility to keep this information current. Unregistered vehicles may be treated as unauthorized or transient parkers.
5.5 Lost or Damaged Permits: You are responsible for safeguarding any physical parking permits or access cards issued to you. If your parking sticker, hangtag, or access card/key is lost, stolen, or damaged, you must notify Curbstand promptly. Replacement permits or cards can be issued, but a replacement service fee will apply. The current fee for a lost or replaced permit or card will be communicated to you upon request or at the time of replacement (fees are subject to change). You must pick up the replacement credential at the designated location or make arrangements with Curbstand. No refunds or credits will be given for time you were unable to use the parking due to a lost credential; you are expected to pay the daily rate in the interim if you park without your monthly credential until a replacement is obtained.
5.6 Misuse of Credentials: Any misuse of the monthly parking credentials or procedures will result in cancellation of your monthly parking privileges without a refund. Misuse includes, but is not limited to: allowing unauthorized vehicles or persons to use your pass, attempting to bypass gate systems without using your access card, forging or altering a parking permit, tailgating to avoid payment, or any other fraudulent or prohibited behavior. If Curbstand detects or reasonably suspects misuse, we may immediately deactivate your access and terminate your subscription for breach of this Agreement (see Section 12.2 regarding termination for cause). In such case, you will not be entitled to any refund of the current month’s fee, and you may be liable for any damages or unpaid parking fees. Curbstand also reserves the right to charge the standard daily rate for any days or instances of unauthorized parking use, in addition to pursuing other remedies available under law.
5.7 Compliance with Facility Rules: You agree to follow all posted signs, operational rules, and instructions from Curbstand staff or attendants while using the parking facilities. This includes speed limits, designated parking areas, height or size restrictions, fire lane rules, and any other site-specific regulations. You must park only in areas authorized for monthly parkers (if designated). No storage or abandonment: Your vehicle must be operable and not appear abandoned. Curbstand’s monthly parking is for active use; if a vehicle is left unused for an extended period beyond normal usage (e.g., covered in dust, unmoved for weeks) or appears abandoned, Curbstand may issue a warning or remove the vehicle as permitted by law. Parking of vehicles for the purpose of storage (long-term holding without regular use) is not permitted without prior written agreement.
5.8 No Authority to Modify Terms: Curbstand’s on-site attendants, cashiers, or supervisors are not authorized to modify these terms or make special exceptions. They cannot grant free parking, change fees, extend time, or accept cancellation notices. All terms of this Agreement can only be modified in writing by authorized Curbstand management (see Section 13 regarding changes to terms). Any leniency or allowance made by on-site staff on a particular occasion is a courtesy and does not constitute a waiver of these terms nor an amendment to your Agreement.
6.1 License to Park: Your monthly parking subscription grants you a license to park your vehicle in the designated Curbstand parking facility, subject to the terms of this Agreement. No bailment is created by this Agreement. Curbstand is renting parking space only, and at no time do we take possession of your vehicle as a bailee. You retain ownership and responsibility for your vehicle at all times, even when it is parked in our facility or handed to our valet. This means that, except as expressly stated in this Agreement, you park at your own risk and Curbstand is not responsible for loss or damage to your vehicle or its contents.
6.2 Self-Park Facilities: At self-park locations (where you park and lock your own car), you are solely responsible for securing your vehicle. Always lock your car and take your keys. Curbstand does not provide security specifically for any individual vehicle and does not guard your vehicle against theft or damage. By using a self-park facility, you agree to hold Curbstand harmless from any loss or damage to your vehicle or property except as caused by Curbstand’s direct gross negligence or willful misconduct. Curbstand’s role is limited to providing the parking space; we do not accept your car into our custody.
6.3 Valet Parking Facilities: At valet service locations, a Curbstand parking attendant will take your keys and park your vehicle for you. Even in this case, our liability is limited as described in this Agreement and as posted at the facility. When you hand over your keys to our attendant, you do so with the understanding that our responsibility is limited to reasonable care in driving and parking the vehicle. Any other keys or personal items that you leave with the attendant or in the vehicle are at your own risk. (See Section 7 regarding personal property.) We require you to set your parking brake (if applicable) and ensure your vehicle is in a safe, operable condition when handing it to the valet. Curbstand is not liable for mechanical malfunctions of your vehicle or pre-existing issues. After parking, our attendant will return your keys (or hold them in a secure location) as per facility practice. You must present your claim ticket or identification as required to retrieve your vehicle. Curbstand will make a good-faith effort to have valeted vehicles accessible to customers during operating hours; however, if you fail to retrieve your vehicle before a facility’s posted closing time, the vehicle will be left securely parked and keys held until the next opening, and Curbstand is not liable for any damage that occurs after hours (see Section 8.2).
6.4 No Unlawful or Improper Use: You may not use the parking facility for any illegal purpose, or to perform repairs or maintenance on your vehicle, or for any activities other than parking. You may not store flammable, explosive, or hazardous materials in your vehicle while on our premises (beyond the fuel in your tank). You may not use your vehicle in the facility for sleeping, camping, or living purposes. Vehicles that leak excessive fluids or present a hazard may be refused or removed. Curbstand reserves the right to refuse parking of any vehicle that poses a safety risk or is inappropriate for the facility (such as oversized vehicles that cannot fit or vehicles that exceed weight limits).
6.5 Oversize Vehicles: If your vehicle is oversized (extra tall, long, or wide) and cannot fit in a standard space or violates height clearance of a garage, you must notify Curbstand and may not be able to use certain facilities. Additional charges may apply for oversized vehicles at some locations; if so, this will be disclosed at sign-up or by facility signage. If an oversized vehicle is improperly brought in and causes damage (e.g., to overhead structures), you will be responsible for such damage.
7.1 No Liability for Certain Damages: Curbstand is not liable for theft, vandalism, unauthorized third-party actions, weather-related damage, or any damage to or loss of your vehicle or its contents occurring at the facility, except to the extent such damage is directly caused by the gross negligence or intentional wrongful act of Curbstand. This exclusion of liability applies to, but is not limited to: break-ins, stolen vehicles or property, damage caused by other patrons or unknown parties, window breakage, tire damage or theft, dents or scrapes from unknown sources, flood, fire, or other environmental causes not due to Curbstand’s negligence, and any incidents occurring during times when the parking facility is unattended or outside of normal operating hours. You acknowledge that parking facilities are inherently subject to risks beyond Curbstand’s control and you accept those risks.
7.2 No Consequential Damages: Under no circumstances will Curbstand be liable for incidental or consequential damages such as loss of use of vehicle, loss of personal time or economic opportunities, alternative transportation costs, or any other indirect losses, even if arising from Curbstand’s actions, to the maximum extent allowed by law. If for any reason liability is imposed on Curbstand, our responsibility is limited to the cost of repair of physical damage to the vehicle or replacement of lost items, as applicable, and shall not exceed any applicable insurance coverage or, if none, a reasonable fair market value of the damage, subject to the liability limitations herein.
7.3 Insurance: You are expected to carry your own automobile insurance covering comprehensive and collision damage, as well as liability insurance as required by law. Curbstand is not an insurer of your vehicle; the fee charged is for use of parking space only and is not related to the value of your vehicle or property. Use of our parking service is at your own risk, and you should rely on your own insurance in the event of loss or damage. Nothing in this Agreement is intended to waive any rights you have under your own insurance policies; you should promptly report any theft or damage to your insurer.
7.4 Indemnity for Your Actions: You agree to indemnify and hold harmless Curbstand, its officers, employees, and agents from any claims, liability, or damage arising out of your own negligence, willful misconduct, or breach of this Agreement in connection with your use of the parking facility. For example, if you or your vehicle cause damage to another vehicle or to the facility, or injure someone, or if you violate these terms in a way that causes harm, you agree that you (and/or your insurance) will be responsible for all consequences and that Curbstand is not liable. This indemnification obligation does not apply to the extent a claim is caused by Curbstand’s own negligence or wrongdoing.
8.1 Remove Your Valuables: Curbstand strongly recommends that you do not leave any articles of personal property of value in your vehicle when using our parking facilities, whether self-park or valet. This includes (but is not limited to) cash, electronics, jewelry, documents, or any easily removable items. Curbstand is not responsible for loss of or damage to any personal property or belongings left in your vehicle. By leaving items in your car, you assume all risk of their loss. This policy applies even if you hand over your keys to a valet attendant – attendants are not responsible for items left in the car, and Curbstand does not inventory or secure personal belongings. For valet service, only leave the items necessary (e.g., your car keys, and perhaps a valet ticket in the car). Any other items you give to the valet (such as an extra key or garage remote) are also at your own risk.
8.2 No Bailment of Personal Items: This Agreement does not constitute a bailment of any personal property. Curbstand does not take possession of or hold your goods; they remain in your custody even when the car is parked by us. If you believe you have lost an item at a parking facility, you may inquire with Curbstand staff, and we will attempt to assist if an item is found, but Curbstand assumes no responsibility for its recovery or condition.
9.1 Immediate Reporting Required: If you believe your vehicle has been damaged, or you have suffered a loss (such as theft of the vehicle or items from it), you must report it immediately to the on-site Curbstand supervisor or attendant before removing the vehicle from the parking facility. It is essential that any incident be documented in writing by Curbstand staff at the time it is discovered. The report should detail the damage or loss claimed, and both you and the Curbstand representative should sign it (if possible) or otherwise acknowledge it. You will be asked to provide information such as your name, contact, vehicle details, description of damage, time discovered, etc.
9.2 No Claim After Exit: Failure to report damage or loss before leaving the facility will result in a waiver of any claim against Curbstand for that incident. Once the vehicle exits the parking facility, Curbstand will have no way to verify that any alleged damage or loss occurred under our responsibility or on our premises. Therefore, if you drive away without making a report, you agree that Curbstand is not liable for that damage. This condition is a fundamental part of this Agreement. (For example, if you later discover a scratch or missing item after leaving, we will not honor a claim because it was not reported while on-site.)
9.3 Cooperation in Investigation: After a report is made, you agree to cooperate with any investigation by Curbstand or law enforcement. This may include providing a written statement, photos, proof of repair costs, and/or making your vehicle available for inspection. Curbstand may also require you to complete a claim form. If you carry insurance, you should also promptly notify your insurer and have them coordinate with Curbstand if you believe Curbstand may be responsible. Any claim not consistent with the limitations of liability and terms of this Agreement will be disputed by Curbstand.
9.4 Time Limit on Claims: Any legal claim or action against Curbstand for loss or damage to property or injury must be brought within the time period prescribed by applicable law. However, regardless of any statutory period, you are required to notify Curbstand of any incident immediately on-site per this section, as a condition precedent to any later claim.
10.1 Emergencies and Maintenance: Curbstand strives to keep all parking facilities available to monthly customers at all times. However, occasional closures may occur due to emergencies, maintenance, repairs, or events. Curbstand will attempt to notify monthly customers in advance of any planned closure or restriction. In the event your designated lot is temporarily unavailable, Curbstand may provide instructions for an alternate parking location or otherwise compensate for the lost access (for example, a credit or extension of your term corresponding to the downtime, at Curbstand’s discretion). Such temporary interruptions will not constitute a breach of this Agreement, and no refunds or credits are guaranteed unless offered as a courtesy by Curbstand.
10.2 Relocation or Closure of Facility: If Curbstand permanently closes or ceases operating the parking facility at which you are enrolled, or if for any reason (such as loss of lease or sale of property) monthly parking can no longer be offered at that location, Curbstand may terminate your subscription for that location by providing notice (see Section 12.1). Curbstand may offer to transfer your account to another available location if possible, or will provide a pro-rated refund for any unused portion of your paid term due to an involuntary closure. Curbstand shall not be responsible for securing alternative parking for you beyond potentially offering another Curbstand-managed location if available.
11.1 Termination by Curbstand (Without Cause): Curbstand reserves the right to terminate this Agreement and your monthly parking privileges at any time, for any reason, with a minimum of five (5) days’ advance notice. Notice of termination may be given via email to the address on your account or via another written form of communication. Curbstand may choose to terminate, for example, if it decides to discontinue monthly parking programs, if the parking facility is closing or being repurposed (as noted in Section 10.2), or for any business reason in Curbstand’s discretion. If Curbstand terminates your service without cause before the end of a period you have paid for, Curbstand will either allow you to continue using the parking for the remainder of that paid period or refund you the unused portion of your fee on a pro-rata basis, at Curbstand’s option. After the effective termination date, you will no longer have access to park under the monthly program and any attempt to do so will be treated as unauthorized.
11.2 Termination by Curbstand (For Cause): In addition to any other rights, Curbstand may immediately terminate your monthly parking (and deactivate any access credentials) for cause if you breach any material term of this Agreement. A termination for cause may be effective immediately upon notice (or, in cases of serious misconduct or fraud, with no prior notice). Causes for termination include but are not limited to: non-payment of fees, fraud or misrepresentation in your application or use of the service, misuse of parking credentials or parking procedures (see Section 5.6), causing danger or damage in the facility, or any violation of rules that is not cured upon notice. In case of termination for cause, you will not be entitled to any refund of the current month’s fee and you may be permanently barred from enrolling again. Curbstand reserves all rights to pursue legal action or recover damages for any losses incurred due to your breach or misconduct.
11.3 Customer’s Responsibilities Upon Termination: Upon termination or cancellation of your monthly parking, whether by you or by Curbstand, you are responsible for immediately discontinuing use of the parking facility under the monthly program after the effective termination date. You must return any physical access devices (cards, fobs, etc.) to Curbstand upon request (or securely destroy a sticker/hangtag if instructed). If you continue to park without a valid subscription, you will be subject to daily parking fees or towing as an unauthorized vehicle. Curbstand will not charge you further monthly fees after termination (other than any amounts still owed for past due fees or damages).
12.1 Rate Changes: The monthly parking rate you pay is subject to change. Curbstand may, in its discretion, adjust the monthly fee with at least five (5) days’ advance notice to you. Notice of a rate change will be provided via email to the address on file and/or by written notice posted at the parking facility (for example, a sign at the entrance or exit). The notice will include the new rate and the date it becomes effective. Typically, a rate change will take effect on your next billing cycle after the notice period. If you do not agree to the new rate, you may cancel your subscription before the new rate takes effect. If you continue to use the service beyond the effective date of the rate increase, you are deemed to have accepted the new fee. All posted rates include applicable taxes as noted in Section 3.2.
12.2 Amendments to Terms: Curbstand may update or modify these Terms and Conditions from time to time. Material changes will either be provided to you via email or by posting the revised Terms and Conditions on our website with a new effective date. We will give at least five (5) days’ notice for any material change, when feasible. It is your responsibility to review any updated terms. If you do not accept the revised terms, your remedy is to cancel your monthly parking before the changes take effect. Continued use of the monthly parking service after a change in the terms constitutes your acceptance of the revised Agreement. For clarity, changes that are purely administrative or clarifying (and not substantive) may be made without advance notice, but any significant changes affecting your rights or obligations will be communicated as described.
13.1 Good Faith Resolution: In the event you have any dispute, claim, or concern regarding your monthly parking service or any charges, we encourage you to first contact Curbstand customer support to attempt an informal resolution (see Section 17 for contact information). Most disputes or misunderstandings can be resolved through our customer service channels without formal proceedings.
13.2 Agreement to Arbitrate: Any dispute, claim, or controversy arising out of or relating to this Agreement or the monthly parking services provided by Curbstand (collectively, “Disputes”), shall be resolved by binding arbitration on an individual basis, except as expressly provided below. This means that you and Curbstand agree to waive the right to go to court to assert or defend your rights (except for matters that may be taken to small claims court as noted below). This arbitration clause is governed by the Federal Arbitration Act (“FAA”) and evidences a transaction involving interstate commerce.
13.3 Arbitration Procedures: The arbitration shall be administered by a neutral arbitration provider (such as the American Arbitration Association – AAA) under its Consumer Arbitration Rules (or other applicable rules as mutually agreed). The arbitration will be conducted by a single, neutral arbitrator. The arbitration may be conducted in person in Los Angeles, California, or, for smaller claims or if both parties agree, via telephone, video, or document submission. The arbitrator shall apply the substantive law of the State of California (and federal law, where applicable) and honor the terms of this Agreement. The arbitrator is empowered to grant whatever relief would be available in court, but only on an individual basis to the extent necessary to resolve the individual claim.
13.4 Class Action Waiver: You and Curbstand agree that any arbitration (or litigation, if allowed) will be conducted solely on an individual basis and not on a class, collective, consolidated, or representative basis. You further agree that the arbitrator shall have no authority to consider or resolve any claim or issue any relief on a class or representative basis. You and Curbstand waive the right to participate in a class action lawsuit or class-wide arbitration.
13.5 Exceptions – Small Claims and Injunctive Relief: Notwithstanding the foregoing arbitration requirement, either party may choose to bring an individual action in small claims court for disputes or claims within the scope of that court’s jurisdiction, in Los Angeles County or the county where the parking service was provided. Additionally, nothing in this Agreement shall be deemed to waive, preclude, or otherwise limit the right of either party to seek temporary injunctive relief in a court of law to prevent an actual or threatened violation of this Agreement (for example, concerning unauthorized use of intellectual property or confidential information), pending final resolution through arbitration, provided such relief is only to preserve the status quo and not to resolve the underlying dispute.
13.6 Arbitration Finality and Severability: The arbitrator’s award shall be final and binding on all parties, and judgment on the award may be entered in any court of competent jurisdiction. If any portion of this arbitration clause (other than the class action waiver) is found unenforceable, that portion shall be severed and the remaining provisions shall still be enforceable. If the class action waiver (Section 13.4) is found unenforceable in a particular case, then this entire arbitration agreement shall be null and void for that specific dispute, and it shall proceed in court (subject to all other provisions of this Agreement and without a class action).
13.7 Costs of Arbitration: Payment of all filing, administration, and arbitrator fees will be governed by the arbitration provider’s rules. Curbstand will reimburse your portion of the arbitration fees in cases where the total amount of your claims is less than $5,000, unless the arbitrator determines your claims are frivolous or brought in bad faith. Each party is responsible for its own attorneys’ fees and costs unless the arbitrator awards such fees to the prevailing party under applicable law.
13.8 Survival: This arbitration provision shall survive the termination of your relationship with Curbstand and the termination of this Agreement.
14.1 No Chargeback Without Cause: By enrolling in the monthly parking service and agreeing to these terms, you agree not to initiate a credit card chargeback or payment reversal for any charge related to the monthly parking service except in cases of actual fraud (e.g., someone stole your card and used it without your authorization). You acknowledge that the monthly charges are authorized and agreed upon by you under this Agreement. If you have a dispute about a charge (for example, if you believe you were charged in error or did not receive the service), you agree to first contact Curbstand to resolve the issue in good faith before contacting your bank or credit card issuer.
14.2 Handling of Disputed Charges: In the event that you do initiate a chargeback or dispute a payment, Curbstand reserves the right to dispute the chargeback and provide this Agreement and associated records (such as proof of your parking usage and acceptance of these terms) to the financial institution as evidence that the charge was authorized and valid. If a chargeback is initiated, your monthly parking privileges may be immediately suspended while the matter is investigated. Initiating a baseless or meritless chargeback (for example, disputing a charge simply to avoid payment after using the service) is considered a breach of this Agreement. If a chargeback is resolved in Curbstand’s favor and the charge is upheld, Curbstand may terminate your subscription for cause under Section 11.2. We value open communication and expect customers to utilize the agreed dispute resolution methods (such as arbitration or direct contact) rather than improper chargebacks.
14.3 Reservation of Rights: The above provisions do not limit your rights under your cardholder agreement or applicable law; rather, they establish the agreed process and expectations. Curbstand will abide by the card network rules in addressing any chargeback. Our aim is to ensure that any billing issues are handled fairly and promptly without unnecessary escalation.
Except to the extent governed by federal law (such as the Federal Arbitration Act in relation to the arbitration clause), this Agreement and any disputes arising under it are governed by the laws of the State of California, without regard to its conflict of law principles. If for any reason a dispute is not subject to arbitration, or if any matter involves court intervention (e.g., to enforce an arbitration award or seek injunctive relief), such proceeding shall be brought in the state or federal courts located in Los Angeles County, California, and both you and Curbstand expressly consent to the personal jurisdiction of those courts for such purposes.
16.1 Entire Agreement: This Terms and Conditions document constitutes the entire agreement between you and Curbstand regarding the monthly parking service. It supersedes and replaces any prior or contemporaneous understandings, agreements, or representations (whether oral or written) relating to monthly parking. No oral promises or statements made by any Curbstand employees or agents will be binding unless included in this written Agreement.
16.2 No Waiver: No failure or delay by Curbstand in exercising any right or enforcing any provision of this Agreement shall constitute a waiver of that or any other provision. Likewise, the waiver of any breach or default by Curbstand will not constitute a waiver of any subsequent breach or default. To be legally binding, any waiver or modification of this Agreement by Curbstand must be in writing and signed by an authorized representative of Curbstand.
16.3 Severability: If any provision (or part of a provision) of this Agreement is found to be invalid, illegal, or unenforceable by a court or arbitrator of competent jurisdiction, that provision or part will be stricken from the Agreement, and the remaining provisions of this Agreement shall remain in full force and effect. The invalid or unenforceable part shall be interpreted, if possible, to fulfill its intended purpose and, if not possible, shall be severed from the Agreement.
16.4 Assignment: You may not assign or transfer your rights or obligations under this Agreement (or your monthly parking subscription) to any other person or entity without Curbstand’s prior written consent. Any attempted assignment by you without consent is null and void. Curbstand may assign or transfer this Agreement, or any of its rights and obligations herein, to a successor in interest, an affiliate, or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets related to the parking services, with notice to you when practicable.
16.5 Relationship of the Parties: Nothing in this Agreement creates any joint venture, partnership, agency, or employment relationship between you and Curbstand. You are simply a customer of Curbstand for parking services, and neither party is authorized to act on behalf of the other in any capacity.
16.6 Authority: If you are signing up for monthly parking on behalf of a business or other entity, you represent that you have the legal authority to bind that entity to these terms, and “you” in this Agreement will refer to that entity. If you do not have such authority, you agree that you are personally liable under this Agreement.
16.7 Headings: Section headings in this Agreement are for convenience only and do not define, limit, or extend any provision of this Agreement.
16.8 Language: This Agreement is drafted in English. If it is translated into another language, the English language version shall prevail to the extent of any inconsistency.
16.9 Electronic Acceptance: This Agreement may be accepted by electronic means (such as by checking an “I Agree” box or clicking an acceptance button online). By electronically accepting these terms, you agree that it is the legal equivalent of signing a written contract. You further acknowledge that you have had the opportunity to print or save a copy of this Agreement for your records.
If you have any questions about these Terms and Conditions or need to contact Curbstand regarding your monthly parking service, you may reach us using the following contact information:
Curbstand, Inc. – Monthly Parking Support
Email: support@curbstand.com
Phone: 1-844-348-2538 (Monday–Friday, 9:00 AM – 5:00 PM PT)
You can also find support resources or submit inquiries through our website’s customer support portal. We will use the contact details you provided in your account for any notices or communications regarding your account, so please keep your email and phone information up to date in our system.
